Shipping policy

📦 Order Processing All orders are processed within 1–3 business days. Once shipped, you will receive a tracking number via email.

🌍 Shipping Coverage We offer worldwide shipping, including:

United States

Canada

United Kingdom

Australia & New Zealand

Singapore

Japan & South Korea

Europe

Middle East (including UAE, Saudi Arabia, Qatar, etc.)

If your location is not listed, please contact us before placing an order.

⏱️ Delivery Time

Standard Shipping: 7–12 business days

International Shipping: 8–18 business days 👉 Most orders arrive earlier than expected.

💰 Shipping Cost ✨ Free Shipping on All Orders

📦 Packaging Guarantee All products are carefully inspected and securely packaged to ensure safe delivery, especially fragile lighting fixtures.

🔍 Order Tracking Tracking details will be provided once your order is shipped.

⚠️ Customs & Taxes Customs duties or import taxes (if applicable) are the responsibility of the customer.

🚫 Address Accuracy Please ensure your shipping address is correct. We are not responsible for lost parcels due to incorrect addresses.

🚛 Oversized & Heavy Item Shipping For large lighting fixtures (such as chandeliers) where the package length exceeds 60 cm (approx. 23.6 inches) or standard air shipping costs are exceptionally high, we arrange delivery via Sea + Land Freight (ocean shipping combined with local ground/truck delivery).

👉 In these cases:

Estimated Transit Time: Sea freight typically takes 20–25 days, followed by approximately 1 week (7 days) for local land delivery.

We will notify you in advance before dispatch to confirm the shipping arrangement.

💡 This method ensures:

Safer transportation with minimal handling

Free shipping maintained even on oversized items

Better protection for large, fragile lighting fixtures

📩 Support If you have any questions about shipping, feel free to contact us: Email: support@bowielight.com