Refund policy
At Bowie Light, every lighting fixture is carefully selected, inspected, and packaged to ensure it arrives safely at your home. We work with premium international carriers and specialized freight partners to deliver high-quality artisan lighting worldwide.
1. Order Processing & Production Time
Standard Stock Items: Orders are processed and dispatched within 2 to 5 business days.
Custom & Made-to-Order Fixtures: Because many of our brass, ceramic, glass, alabaster, and natural stone fixtures are crafted or assembled individually upon order placement, custom production requires 15 to 20 business days prior to shipping.
Order processing times may be slightly extended during peak holiday seasons or promotional events.
2. Shipping Rates & Estimated Delivery Times
We offer Free International Shipping on qualifying orders. Standard estimated delivery timeframes after dispatch are as follows:
| Region / Destination | Estimated Transit Time | Shipping Carrier |
| United States & Canada | 8 – 15 Business Days | FedEx / UPS / USPS / Ocean Express |
| Europe & United Kingdom | 8 – 15 Business Days | DHL / DPD / Local Post |
| Australia & New Zealand | 8 – 15 Business Days | Australia Post / Toll / Aramex |
| Rest of the World | 10 – 20 Business Days | Standard International Express |
Please note: Transit times are estimates provided by logistics carriers and are not strictly guaranteed.
3. Customs Clearances & Potential Delays
International shipments may occasionally be subject to routine border security or customs inspections (such as ACE Physical Inspection Holds / Code 1H or port congestion).
These regulatory checks are standard customs compliance procedures carried out by destination authorities and are beyond our direct control. In the event of a customs inspection, transit times may be extended by 1 to 3 weeks. Our operations team monitors tracking updates daily to facilitate smooth customs clearance and keep you informed.
4. Shipping Restrictions & Address Requirements
P.O. Boxes & APO/FPO Addresses: Due to the physical dimensions and fragile nature of lighting packages, we cannot deliver to P.O. Boxes, APO, or FPO addresses. Please provide a valid residential or commercial street address at checkout.
Address Changes: If you need to modify your shipping address, please contact us at support@bowielight.com immediately. Address modifications can only be made before the package has been dispatched. Once in transit, address changes may incur carrier rerouting fees, which are the customer's responsibility.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your official tracking number and a link to trace your package in real-time. Please allow 24 to 48 hours for tracking details to update after receiving your notification.
6. Damaged or Defective Deliveries
Lighting fixtures contain delicate components (such as glass shades or ceramic bases). You must inspect your package immediately upon delivery.
If your item arrives damaged, defective, or with missing parts:
Contact us within 7 calendar days of delivery at support@bowielight.com.
Provide your order number along with clear photos or videos showing the outer packaging damage, the shipping label, and the affected item/part.
Upon verification, we will immediately ship replacement parts or a replacement unit free of charge.
7. Refused Shipments & Undeliverable Packages
If a package is returned to us due to an incorrect/incomplete shipping address provided by the customer, failed delivery attempts after multiple carrier notices, or customer refusal to accept delivery:
The customer will be responsible for all return shipping fees incurred by the carrier as well as the original outbound shipping expenses paid by Bowie Light. These costs will be deducted from any potential store credit or refund eligible under our 30-Day Return Policy.
8. Relationship to Our 30-Day Return Policy
For non-custom and uninstalled items eligible for return under our 30-Day Return Policy:
Customers are responsible for purchasing their own return shipping label.
Original outbound shipping costs paid to deliver your order are strictly non-refundable and will be deducted from your final refund amount.
Customized products, installed/wired fixtures, and handcrafted specialty materials (glass, ceramic, quartz, cement, alabaster) remain non-returnable.
9. Contact Us
If you have any questions regarding your shipment status or shipping policy details, please reach out to our support team:
Email: support@bowielight.com
Website: www.bowielight.com